Due to COVID-19, expect int'l shipping delays | Free USA shipping for orders over $150

FAQ + Returns/Exchanges/Shipping

OUR PROMISE

At Noelani Hawaii, we assure that you will receive a quality product as each piece of jewelry has been individually handcrafted with ALOHA. It is our desire to satisfy every customer with jewelry they feel beautiful in. We guarantee everything we make.

 

EXCHANGES:
If you are not satisfied with your jewelry, you may exchange your piece to Noelani Hawaii for store or online credit.
Items can be exchanged for full credit if they are: 
  • Returned within 15 days of purchase, in original condition (with no evidence of wear and tear)
  • Sent along with a copy of the receipt  

When exchanging a product + sending it back to Noelani Hawaii (address below), be sure to include your contact information:

  • Name
  • Phone number
  • Email address.  

 ** Please note, all SALE and discounted items are FINAL.  They will be non-returnable and non-exchangeable.

 

REPAIRS:

Noelani Hawaii is not responsible for shells/stones/parts that might break from overuse/mistreatment/natural deterioration.  However, it is possible that some pieces may break from a manufacturer defect or have overlooked our quality control specifications. 

If your jewelry has broken within 15 days of purchase and it seems as if it was from a design defect, please send an email to aloha@NoelaniHawaii.com so that we can support you in fixing your piece. You may need to mail your piece into the address below.

Overtime, the metal may become tarnished or stones may experience discoloration due to natural occurrences, body oils and artificial ingredients that may build up on the jewelry.  You can send your piece in for a "tune-up", for a minimum custom charge of $20, depending on what needs to be fixed. See below for mailing address.

LOST AN EARRING?

Don't worry, you are not the only human who has asked us if we can make a match. We do this all the time:) 

Please email us first to see if we have the materials to create a match. The cost of creating a custom match to your earring will be 50% of the price for the full pair, plus a $20 custom fee. 

If we do have the raw materials available to create a match, we will need you to send in:

  • All of the original beads and materials with your piece, including the matching earring in order to make a best match.  (Photos with measurements are also helpful but we cannot guarantee a good match, which is why it is preferred that you send us an earring from the original pair.)

We will do our best according to our inventory on hand and the information and materials you provide to create a jewelry piece that satisfies our standards.

 

Returns, exchanges and fixes can be mailed to:

Noelani Hawaii

ATTN: Rebecca Milburn

18330 North 79th Ave Suite 2104

Glendale, AZ 85308

***Please send an email to: aloha@NoelaniHawaii.com with any questions.

 

SHIPPING

Due to COVID-19, please note that International orders have been taking longer.

***We have just added DHL Express Shipping for international orders, which will take about 3-5 days to arrive.**

All items are shipped via USPS within 7-10 business days. 

We offer FREE Shipping on Domestic Orders over $150. 

Shipping cost will automatically be updated at time of checkout.

Domestic Shipping Rates:

    HAWAII: 

  • First Class $3
  • Priority Mail $7.00
  • Express Mail: $26
  • FREE First Class Shipping for orders over $150

    DOMESTIC First Class (other than HI): 

  • First Class $3.50
  • Priority Mail $8.50
  • Express Mail: $32
  • FREE First Class Shipping for orders over $150

International Shipping Rates:

     CANADA:

  • $14 for First Class International 
  • $38 for Priority Mail International         
  • $44 for Priority Express International

     GERMANY:

  • $14 for First Class International 
  • $45 for Priority Mail International         
  • $65 for Priority Express International

     SWITZERLAND:

  • $14 for First Class International 
  • $49 for Priority Mail International         
  • $65 for Priority Express International

     AUSTRALIA:

  • $14 for First Class International 
  • $44 for Priority Mail International         
  • $62 for Priority Express International

     JAPAN:

  • $17 for First Class International 
  • $53 for Priority Mail International         
  • $63 for Priority Express International

     ALL OTHER INTERNATIONAL COUNTRIES: 

  • $14 for First Class International 
  • $42 for Priority Mail International         
  • $65 for Priority Express International

 **PLEASE NOTE: Noelani Hawaii is not responsible for lost or mishandled items during transit.

International shipments have been known to take up to 4 weeks to arrive. If you do not receive your package after 1 month, please contact us at aloha@noelanihawaii.com . 

 

WHAT IS 14K GOLD FILL?

Gold filled wire is a professional jewelers grade wire. It will not crack, chip, peel off or turn your skin green. It is safe for most people with sensitive skin who can wear solid 14 karat gold jewelry. I started using 14k gold fill components because of my own sensitivity to certain metals. I also wear my 14k gf rings, necklaces, bracelets and earrings in the (salty) ocean and they will not change colors!

Gold filled wire is a tube of solid 14K gold that is then filled with jeweler’s brass. There is 100 times more gold in gold filled wire than in gold plated wire. 14k gold filled wire matches your solid 14K gold jewelry perfectly because that is exactly what you are looking at: 14 Karat gold.  It is NOT the same as gold-plated or gold vermeil. It is higher quality and will last an entire lifetime under normal circumstances. 

 

"I LOST ONE OF MY EARRINGS! CAN YOU REPLACE IT?"

You're not alone. This happens when you are having too much fun enjoying life, and we receive this request often! Send in your lonely earring and we will do our best to create a match.

It is way easier for us to create a match if you actually send in the single earring, and we can do our best to replace the lost earring. You will be charged half of the cost of the original pair with an additional custom order charge of $20.

Send an email to aloha@noelanihawaii.com to notify us that you will be shipping your earring. Please indicate which style you will need replaced, along with a photo if possible.  

Please ship in a padded envelope to avoid damage. Customer is responsible for shipping charges.  

Our mailing address is:

NOELANI HAWAII

ATTN: Rebecca Milburn

18330 North 79TH Ave, Suite 214

Glendale, AZ 85308.

 

JEWELRY CARE

Please keep your jewelry safe in its pouch, in a jewelry box, or on your home jewelry display stand. Please do not throw them in your purse or beach bag. They might get squished. Our designs are delicate and meant to be lightweight and feminine, they are not bowling balls. Love your jewelry, and treat it with care.

Gold filled wire will eventually tarnish, but not as easily as your sterling silver. If it looks like it's not as shiny as when you originally put it on, you can use the following recipe:

1. Line a ceramic bowl with aluminum foil

2. Place your tarnished jewelry inside the foil

3. Cover the jewelry with 1 Tablespoon of baking soda

4. Pour 2 cups steaming water over the jewelry.

You can also scrub the jewelry gently with a toothbrush, baking soda and hot water.

Sterling silver jewelry can be cleaned with a commercial silver cleaner. After using the polish or cleaner, pat dry with a clean towel and enjoy your shiny silver jewelry!

**Avoid contact with pearls when using any commercially bought jewelry cleaning product.

 

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