FAQ + Shipping +Exchanges + Repairs
At Noelani Hawaii, we assure that you will receive a beautiful + quality product. Each piece of jewelry is individually handcrafted with ALOHA. It is our desire to satisfy every customer with jewelry they feel beautiful in.
*Please note: Each stone is natural and unique and may therefore vary, to some degree, in color, cut and size. We do our very best to choose the highest quality stones and to keep them in their most natural state.
We offer FREE Shipping on USA orders over $150.
All orders will be shipped via USPS or DHL Express within 7-10 business days, however we average a 1-2 day turnaround.
Shipping cost will automatically be updated at time of checkout.
DHL Express Shipping is available for international orders. DHL Express Shipping is guaranteed to arrive within 3-5 days.
USPS international shipments have been known to take up to 2-4 weeks to arrive. Please note, once items have left the USA, Noelani Hawaii has no control over the shipment/tracking of the package. Please check with your local customs office if you have not received your package.
**PLEASE NOTE: Noelani Hawaii is not responsible for lost or mishandled items during transit. Once the item has left our facility, the postal service/carrier is responsible.
USA Shipping Rates
- FREE First Class Shipping for orders over $150
- USPS First Class $5
- USPS Priority Mail: Rates vary depending on your location.
- USPS Express Mail: Rates vary depending on your location.
International Shipping Rates
We ship to most countries using:
- USPS First Class International (usually takes 2-4 weeks to arrive)
- DHL (arrives within 3-5 days).
- Shipping cost will show up at checkout once you have entered your address. Addresses need to be in English.
- Returned within 15 days of purchase, in unworn and original condition
- Sent back to us with a copy of the receipt.
When exchanging a product + sending it back to Noelani Hawaii (address below), be sure to include your contact information:
- Phone number
- Email address.
** Please note, all SALE and discounted items are FINAL. Sale items are non-returnable and non-exchangeable.
Noelani Hawaii is not responsible for shells/stones/parts that might break from overuse/mistreatment/natural deterioration. However, it is possible that some pieces may break from a manufacturer defect or have overlooked our quality control specifications.
If your jewelry has broken within 15 days of purchase and it seems as if it was from a design defect, please send an email to firstname.lastname@example.org so that we can support you. You may need to mail your piece into the address below.
Overtime, the metal may become tarnished or stones may experience discoloration due to natural occurrences, body oils and artificial ingredients that may build up on the jewelry. You can clean your jewelry (guidance below) or send your piece in for a "tune-up", for a minimum custom charge of $30, depending on what needs to be fixed. See below for mailing address.
Once you have contacted us, please send your returns/exchanges/items to be repaired to:
ATTN: Rebecca Milburn - Jewelry Manager
14702 N. 124th Lane
El Mirage, AZ 85335
***Please send an email to: email@example.com with any questions.
LOST AN EARRING?
You're not alone! This happens when you are having so much fun enjoying life and we receive this request often!
Please email us first at firstname.lastname@example.org to see if we have the materials to create a match. Please indicate which style you will need replaced, along with a photo of the surviving earring.
If we do have the raw materials available to create a match, we will need you to send in:
- All of the original beads and materials with your piece, including the matching earring in order to make a best match. (Photos with measurements are also helpful but we cannot guarantee a good match, which is why it is preferred that you send us an earring from the original pair.)
We will do our best according to our inventory on hand and the information and materials you provide to create a jewelry piece that satisfies our standards.
The cost of creating a custom match to your earring will be half of the price for the full pair. Please ship in a padded envelope to avoid damage. Customer is responsible for shipping charges. See our shipping address above.
WHAT IS 14K GOLD FILL?
Gold filled wire is a professional jewelers grade wire. It will not crack, chip, peel off or turn your skin green. It is safe for most people with sensitive skin who can wear solid 14 karat gold jewelry. I started using 14k gold fill components because of my own sensitivity to certain metals. I also wear my 14k gold fill rings, necklaces, bracelets and earrings in the (salty) ocean and they will not change colors!
Gold filled wire is a tube of solid 14K gold that is then filled with jeweler’s brass. There is 100 times more gold in gold filled wire than in gold plated wire. 14k gold filled wire matches your solid 14K gold jewelry perfectly because that is exactly what you are looking at: 14 Karat gold. It is NOT the same as gold-plated or gold vermeil. It is higher quality and will last an entire lifetime under normal circumstances.
Please keep your jewelry safe in its pouch, in a jewelry box, or on your home jewelry display stand. Please do not throw them in your purse or beach bag. They might get squished. Our designs are delicate and meant to be lightweight and feminine, they are not bowling balls. Love your jewelry, and treat it with care.
Gold filled wire will eventually tarnish, but not as easily as your sterling silver. If it looks like it's not as shiny as when you originally put it on, you can use a little bit of Doterra lemon oil and a toothbrush to gently scrub your tarnished jewelry.
Pat dry with a clean towel and enjoy your shiny jewelry!