Free shipping on all USA orders over $150!

FAQ + Returns/Exchanges/Shipping

OUR PROMISE

At Noelani Hawaii, we assure that you will receive a quality product as each piece of jewelry has been individually handcrafted with ALOHA. It is our desire to satisfy every customer with jewelry they feel beautiful in. We guarantee everything we make.

 

EXCHANGES
If you are not satisfied with your jewelry, you may exchange your piece to Noelani Hawaii for store or online credit.
Items can be exchanged for full credit if they are: 
  • Returned within 15 days of purchase, in original condition (with no evidence of wear and tear)
  • Sent along with a copy of the receipt  

When exchanging a product + sending it back to Noelani Hawaii (address below), be sure to include your contact information:

  • Name
  • Phone number
  • Email address.  

 ** Please note, all SALE and discounted items are FINAL.  They will be non-returnable and non-exchangeable.

 

REPAIRS

Noelani Hawaii is not responsible for shells/stones/parts that might break from overuse/mistreatment/natural deterioration.  However, it is possible that some pieces may break from a manufacturer defect or have overlooked our quality control specifications. 

If your jewelry has broken within 15 days of purchase and it seems as if it was from a design defect, please send an email to aloha@NoelaniHawaii.com so that we can support you in fixing your piece. You may need to mail your piece into the address below.

Overtime, the metal may become tarnished or stones may experience discoloration due to natural occurrences, body oils and artificial ingredients that may build up on the jewelry.  You can send your piece in for a "tune-up", for a minimum custom charge of $25, depending on what needs to be fixed. See below for mailing address.

 

LOST AN EARRING?

You're not alone! This happens when you are having so much fun enjoying life and we receive this request often! 

Please email us first at aloha@noelanihawaii.com to see if we have the materials to create a match. Please indicate which style you will need replaced, along with a photo of the surviving earring.

If we do have the raw materials available to create a match, we will need you to send in:

  • All of the original beads and materials with your piece, including the matching earring in order to make a best match.  (Photos with measurements are also helpful but we cannot guarantee a good match, which is why it is preferred that you send us an earring from the original pair.)

We will do our best according to our inventory on hand and the information and materials you provide to create a jewelry piece that satisfies our standards.

The cost of creating a custom match to your earring will be half of the price for the full pair, plus a $25 matching fee. Please ship in a padded envelope to avoid damage. Customer is responsible for shipping charges.  

 

MAIL TO

Returns, exchanges and fixes can be mailed to

Noelani Hawaii

ATTN: Rebecca Milburn - Jewelry Manager

18330 North 79th Ave, Suite 2104

Glendale, AZ 85308

***Please send an email to: aloha@NoelaniHawaii.com with any questions.

 

SHIPPING

We offer FREE Shipping on USA over $150. 

All items are shipped via USPS or DHL Express within 7-10 business days, but usually within 1-2 days.

Shipping cost will automatically be updated at time of checkout.

DHL Express Shipping is available for international orders, which is guaranteed to arrive within 3-5 days, and costs around $50-75 depending on the destination country.

USPS international shipments have been known to take up to 2-4 weeks to arrive. If you do not receive your package after 1 month, please contact us at aloha@noelanihawaii.com.

 **PLEASE NOTE: Noelani Hawaii is not responsible for lost or mishandled items during transit. Once the item has left our facility, the postal service/carrier is responsible.

 

Domestic Shipping Rates

    HAWAII: 

  • USPS First Class $4
  • USPS Priority Mail $7.50
  • USPS Express Mail: $33
  • FREE First Class Shipping for orders over $150

    DOMESTIC First Class (other than HI): 

  • USPS First Class $4
  • USPS Priority Mail $9
  • USPS Express Mail: $34
  • FREE First Class Shipping for orders over $150

International Shipping Rates

     CANADA:

  • $14 for USPS First Class International 
  • $35 for USPS Priority Mail International         
  • $44 for USPS Priority Express International
  • DHL Express $50-75, will be determined at checkout

     GERMANY:

  • $14 for USPS First Class International 
  • $45 for USPS Priority Mail International         
  • $63 for USPS Priority Express International
  • DHL Express $50-75, will be determined at checkout

     SWITZERLAND:

  • $14 for USPS First Class International 
  • $49 for USPS Priority Mail International         
  • $65 for USPS Priority Express International
  • DHL Express $50-75, will be determined at checkout

     AUSTRALIA:

  • $17 for USPS First Class International 
  • $52 for USPS Priority Mail International         
  • $70 for USPS Priority Express International
  • DHL Express $50-75, will be determined at checkout

     JAPAN:

  • $17 for USPS First Class International 
  • $53 for USPS Priority Mail International         
  • $70 for USPS Priority Express International
  • DHL Express $50-75, will be determined at checkout

     ALL OTHER INTERNATIONAL COUNTRIES: 

  • $14 for USPS First Class International 
  • $42 for USPS Priority Mail International         
  • $65 for USPS Priority Express International
  • DHL Express $50-100, will be determined at checkout 

 

WHAT IS 14K GOLD FILL?

Gold filled wire is a professional jewelers grade wire. It will not crack, chip, peel off or turn your skin green. It is safe for most people with sensitive skin who can wear solid 14 karat gold jewelry. I started using 14k gold fill components because of my own sensitivity to certain metals. I also wear my 14k gf rings, necklaces, bracelets and earrings in the (salty) ocean and they will not change colors!

Gold filled wire is a tube of solid 14K gold that is then filled with jeweler’s brass. There is 100 times more gold in gold filled wire than in gold plated wire. 14k gold filled wire matches your solid 14K gold jewelry perfectly because that is exactly what you are looking at: 14 Karat gold.  It is NOT the same as gold-plated or gold vermeil. It is higher quality and will last an entire lifetime under normal circumstances. 

 

JEWELRY CARE

Please keep your jewelry safe in its pouch, in a jewelry box, or on your home jewelry display stand. Please do not throw them in your purse or beach bag. They might get squished. Our designs are delicate and meant to be lightweight and feminine, they are not bowling balls. Love your jewelry, and treat it with care.

Gold filled wire will eventually tarnish, but not as easily as your sterling silver. If it looks like it's not as shiny as when you originally put it on, you can use the following recipe:

1. Line a ceramic bowl with aluminum foil

2. Place your tarnished jewelry inside the foil

3. Cover the jewelry with 1 Tablespoon of baking soda

4. Pour 2 cups steaming water over the jewelry.

5. When the water cools enough, scrub the jewelry gently with a toothbrush, the baking soda and hot water.

6. You can then shine it with a small amount of dōTERRA Lemon Essential Oil. You may purchase a small vial on our website here: Lemon Oil.

Sterling silver jewelry can be cleaned with a commercial silver cleaner. After using the polish or cleaner, pat dry with a clean towel and enjoy your shiny silver jewelry!

**Avoid contact with pearls when using any commercially bought jewelry cleaning product.

 

 

 

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