Thank you for supporting our small women's collective. We are so grateful for the opportunity to serve you.
As the situation with COVID-19 changes day to day, our top priority is the health and happiness of our customers and employees. We are still hard at work fulfilling orders so that your items arrive as quickly as possible. However, most shipping carriers are experiencing delays on their end due to social distancing measures and the increase in online shopping.
We understand how frustrating delays can be, and appreciate your continued support as we navigate and learn with you through these unprecedented times. Here are some of the measures we are taking to support the highest outcome for you to receive your packages in a safe and timely manner:
3-10 DAY ORDER FULFILLMENT
We guarantee to ship out your items from our studio within 3-10 days of purchase (although we usually ship within 48 business hours).
NEW SHIPPING OPTIONS
We have implemented new shipping options (outlined below) so that you can feel secure about the tracking of your package.
EMAILED PACKAGE TRACKING
Please view your email to see when your package has been shipped. You can also click on the tracking number to see shipping updates.
ROUTE SHIPPING INSURANCE
We have implemented the option to purchase Route Shipping Insurance with your shipment. With this option, your package is guaranteed to be insured and replaced if it is lost. Via the Route App, you are able to visually track the package.
» If you selected USPS for an international shipment, please know that your package is NOT able to be tracked once it has left the USA.
» If you selected the DHL shipping option, you will be able to track your package using the Route App.
We offer 2 carrier services that you may use to ship your package:
USPS DOMESTIC & INT'L
Domestic packages within the USA are taking about 3-10 days to arrive, whether you choose First Class or Priority. You may purchase Route Shipping Insurance to secure your package and get visual tracking using the Route App.
International packages are taking 4-6 weeks to arrive. Once the package has left the USA, we are unable to track the shipment, even if you purchase Route Shipping Insurance.
DHL INT'L SHIPPING
This international option is much more costly, however, the package is guaranteed to arrive within 3-5 days of shipment. You are also able to track the package during it's entire global journey using the tracking number you received in your shipment email.
Please contact your local customs office before contacting us about your order.
Please email email@example.com for questions regarding your package and we will do our best to help you. Mahalo!