Return Policy + Jewelry Care

OUR PROMISE

At Noelani Hawaii, we assure that you will receive a beautiful + quality product. Each piece of jewelry is individually handcrafted with ALOHA. It is our desire to satisfy every customer with jewelry they feel beautiful in. 

*Please note: Each stone is natural and unique and may therefore vary, to some degree, in color, cut and size. We do our very best to choose the highest quality stones and to keep them in their most natural state.

When exchanging a product + sending it back to Noelani Hawaii, be sure to include your contact information:

• Name
• Phone number
• Email address.  

 ** Please note, all SALE and discounted items are FINAL.  Sale items are non-returnable and non-exchangeable.

REPAIRS

Noelani Hawaii is not responsible for shells/stones/parts that might break from overuse/mistreatment/natural deterioration.  However, it is possible that some pieces may break from a manufacturer defect or have overlooked our quality control specifications. 

If your jewelry has broken within 15 days of purchase and it seems as if it was from a design defect, please send an email to aloha@noelanihawaii.com so that we can support you. You may need to mail your piece into the address below.

Overtime, the metal may become tarnished or stones may experience discoloration due to natural occurrences, body oils and artificial ingredients that may build up on the jewelry.  You can clean your jewelry (guidance below) or send your piece in for a "tune-up", for a minimum custom charge of $30, depending on what needs to be fixed. 

LOST AN EARRING?

You're not alone! This happens when you are having so much fun enjoying life and we receive this request often! 

Please email us first at aloha@noelanihawaii.com to see if we have the materials to create a match. Please indicate which style you will need replaced, along with a photo of the surviving earring.

If we do have the raw materials available to create a match, we will need you to send in:

• All of the original beads and materials with your piece, including the matching earring in order to make a best match.  (Photos with measurements are also helpful but we cannot guarantee a good match, which is why it is preferred that you send us an earring from the original pair.)

We will do our best according to our inventory on hand and the information and materials you provide to create a jewelry piece that satisfies our standards.

The cost of creating a custom match to your earring will be half of the price for the full pair. Please ship in a padded envelope to avoid damage. Customer is responsible for shipping charges.  See our shipping address above.