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FAQ + Returns/Exchanges

WHAT IS 14K GOLD FILL?

Gold filled wire is a professional jewelers grade wire. It will not crack, chip, peel off or turn your skin green. It is safe for most people with sensitive skin who can wear solid 14 karat gold jewelry. I started using 14k gold fill components because of my own sensitivity to certain metals. I also wear my 14k gf rings, necklaces, bracelets and earrings in the (salty) ocean and they will not change colors!

Gold filled wire is a tube of solid 14K gold that is then filled with jeweler’s brass. There is 100 times more gold in gold filled wire than in gold plated wire. 14k gold filled wire matches your solid 14K gold jewelry perfectly because that is exactly what you are looking at: 14 Karat gold.  It is NOT the same as gold-plated or gold vermeil. It is higher quality and will last an entire lifetime under normal circumstances. 

OUR PROMISE

 At Noelani Hawaii, we assure that you will receive a quality product as each piece of jewelry has been individually handcrafted with ALOHA. We Guarantee everything we make.

If you are unsatisfied with your piece(s), you may return your piece(s) to Noelani Hawaii for a refund. Items may be exchanged for full credit as long as they are returned within 15 days of purchase, in original condition (with no evidence of wear and tear), along with a copy of the receipt.  Be sure to include your contact information: Name, phone number and email address.  

Please send an email to: info@NoelaniHawaii.com, with any questions.

Returns can be mailed to:

Noelani Hawaii

ATTN: Returns

59-018 Huelo St.

Haleiwa, HI 96712

Noelani Hawaii is not responsible for shells/stones/parts that might break from overuse/mistreatment/natural deterioration. It is our desire at Noelani Hawaii to satisfy every customer with jewelry they feel beautiful in. Please send your piece in for a "tune-up", for a minimum custom charge of $15, depending on what needs to be fixed. Please send in all of the original beads and materials with your piece.

** Please note, all non-promotional SALE and discounted items are FINAL.  They will be non-returnable and non-exchangeable.

 

SHIPPING

All items are shipped via USPS within 7 business days. 

We offer FREE Shipping on Domestic Orders over $150.  Shipping cost will automatically be updated at time of checkout.

For Domestic Orders under $150, shipping rates are as follows -

    HAWAII: 

  • $3.00 

    DOMESTIC (other than HI): 

  • $3.50

Priority and Express Shipping Options are also available at checkout.

For International Shipping Rates:

     CANADA:

  • $24 for purchases under $300            
  • $28 for purchases over $300

     ALL OTHER INTERNATIONAL: 

  • $28 for purchases under $500
  • $42 for purchases over $500

 **Noelani Hawaii is not responsible for items in transit.

 

"I LOST ONE OF MY EARRINGS! CAN YOU REPLACE IT?"

You're not alone. This happens when you are having too much fun enjoying life, and we receive this request often!!  Send in your lonely earring and we will do our best to create a match.

It is way easier for us to create a match if you actually send in the single earring, and we can do our best to replace the lost earring at half of the cost of the original pair with an additional custom order charge of $15.

Send an email to info@noelanihawaii.com to notify us that you will be shipping your earring. Please indicate which style you will need replaced, along with a photo if possible.  

Please ship in a padded envelope to avoid damage. Customer is responsible for shipping charges.  

Our mailing address is:

Noelani Hawaii

59-018 Huelo St.

Haleiwa, HI 96712.

 

JEWELRY CARE

Please keep your jewelry safe in it's pouch, in a jewelry box, or on your home jewelry display stand. Please do not throw them in your purse or beach bag. They might get squished!  Our designs are delicate and meant to be lightweight and feminine, they are not bowling balls!  Love your jewelry, and treat it with care!

Gold filled wire will eventually tarnish, but not as easily as your sterling silver. If it looks like it's not as shiny as when you originally put it on, you can use the following recipe:

1. Line a ceramic bowl with aluminum foil

2. Place your tarnished jewelry inside the foil

3. Cover the jewelry with 1 Tablespoon of baking soda

4. Pour 2 cups steaming water over the jewelry.

You can also scrub the jewelry gently with a toothbrush, baking soda and hot water.

Sterling silver jewelry can be cleaned with a commercial silver cleaner. After using the polish or cleaner, pat dry with a clean towel and enjoy your shiny silver jewelry!

**Avoid contact with pearls when using any commercially bought jewelry cleaning product.

    

 

Gem Guide

Amazonite | Amethyst |  Apatite  |  Aquamarine  |  Chalcedony  |  Chrysoprase  |  Citrine  |  Druzy  |  Fluorite  |  Freshwater Pearl  |  Garnet  |  Iolite  |  Kyanite  |  Labradorite  |  Lapis Lazuli  |  Lemon Quartz  |  Moonstone  |  Mother of Pearl  |  Opal  |  Peridot  |  Pink Opal  |  Puka Shells  |  Pyrite  |  Quartz  |  Rose Quartz  |  Rhodochrosite  |  Ruby  |  Sunstone  |  Tanzanite  |  Topaz  |  Tourmaline  |  Turquoise

     

Agate

  • agate is excellent for balancing emotional, physical and intellectual energy,
  • harmonizes the yin and yang, the positive and negative forces of the universe
  • metaphysically, agate has a lower intensity and vibrates to a slower frequency than other stones, but is highly regarded as a stabilizing and strengthening influence
                              

Amazonite

  • heals and opens both the heart and throat chakras to enhance loving communication
  • Assists in manifesting universal love
  • Soothes emotional trauma
  • Alleviates worry and fear
    

Amethyst

  • symbolizes piety, humility, sincerity and spiritual wisdom
  • using an Amethyst as a meditation focus will increase the positive spiritual feelings and love of the divine
  • helps overcome fears and cravings, as well as relieve headaches
  • can also be used as a dream stone and to help insomnia by placing the stone under your pillow while sleeping
  • this powerful protective stone can transmute negative energy into loving energy and enhance intuitive guidance
       

 

Apatite  

  • aids in manifestation
  • can help deepen meditation as well as raise kundalini energy
  • aids in communication and self expression, leading to knowledge of truth through the throat chakra
        

 Aquamarine

  • reduces stress and quiets the mind
  • a stone of courage, it is believed to counteract dark forces
  • sharpens intuition and opens clairvoyance
  • clears the throat chakra and encourages service to humanity
  • encourages responsibility for oneself and promotes self-expression
  

 Chalcedony

  • a powerful cleansing stone that absorbs negative energy in order to balance the body, mind and spirit
  • transforms melancholy into joy
  • eases self-doubt
  • facilitates inward self-reflection
  • creates harmony

Chrysoprase

  • stimulates self-acceptance, forgiveness and compassion
  • said to enhance fertility
  • promotes relaxation, deep meditative states and peaceful sleep
  • stimulates creativity
  • energizes the sacral and heart chakras
    

 Citrine

  • powerful cleanser and regenerator
  • warming, energizing and highly creative stone
  • absorbs, transmutes, dissipates and grounds negative energy
  • stone of abundance, teaching us how to manifest and attract wealth, prosperity and  success
  • soothes group/family discord
  • raises self-esteem and self-confidence, helping to develop a positive attitude
  • enhances concentration
  • helps overcome depression and fear
  • promotes inner calm so wisdom can emerge
    

Druzy

  • encourages clarity of mind
  • stimulates the rising of Kundalini energy to the crown chakra
  • balances the chakras
  • amplifies the energy of the surrounding stones
    

Fluorite

  • powerful mineral that helps ground your energy and improve focus
  • absorbs negative energies within the environment
  • helps heal infections and disorders within the body
    

 

Freshwater Pearl

  • symbol of love and purity
  • promotes truth and loyalty
      

 Garnet

  • balances the root chakra
  • stimulates passion and creativity
  • promotes courage needed to overcome challenges or situations of crisis
  • improves self-confidence
  • works to heal blood-related diseases
     

Green Onyx

  • physically, onyx is beneficial for teeth, bones, bone marrow, the feet, and blood disorders.
  • a secretive stone that assists in keeping your own counsel
  • provides support and relief in times of exceptional stress and confusion
  • can be used to heal old grief and suffering

Iolite

  • activates the third eye, enhancing visualization and intuitive insight
  • aids in understanding
  • helps you express your true self
  • creates harmony in relationships

Jade

  • a "dream stone" that when placed on the forehead can bring insightful dreams and emotional release
  • a symbol of purity and serenity
  • much revered in the East, it is associated with increasing love in the heart chakra 
  • releases negative emotions
        

 

Kyanite

  • opens the throat chakra, encouraging self-expression and communication
  • excellent for meditation; amplifies high frequency energies
  • cuts through ignorance, fear and blockages
  • boosts self-confidence
  • relieves anxiety

 Labradorite

  • connects you to your higher consciousness
  • brings light to the wearer and blocks negative energy
  • stimulates intuition
  • balances fears and insecurities
  • strengthens faith in the self and trust in the universe
  • a stone of transformation and useful companion through change, imparting strength and perseverance
  • a highly mystical and protective stone
      

 Lapiz Lazuli

  • opens the third eye
  • balances the throat chakra
  • stimulates enlightenment and enhances psychic abilities
  • releases stress and brings serenity and peace
  • protective stone, blocking you from negative energy
  • encourages self-expression and speaking your truth
      

 Lemon Quartz

  • meditation with lemon quartz will enhance focus on your goals with a clear, bright outlook to manifest your future as you wish it to be
  • a good luck stone, it helps usher in opportunities for abundance
  • helps curb diet-related cravings
     

Moonstone

  • balances the hormonal cycle
  • soothes and stabilizes the emotions
  • promotes intuition and helps develop clairvoyance
  • balances the sacral and solar plexus chakras
  • brings about good fortune and passionate love
    

Mother of pearl

  • attracts fortune and happiness
  • symbolizes purity, integrity and grace
     

Opal

  • enhances cosmic consciousness
  • induces psychic and mystical visions
  • reflective, karmic stone, teaching you that what you put out comes back
  • helps you realize your full potential
  • stimulates creativity

Peridot

  • promotes grace and serenity
  • brings about forgiveness of oneself and dissolves feelings of self-blame
  • enhances prosperity in all areas of life
  • gently releases anger
    

Pink opal

  • said to aid in cleansing and activating the root and sacral chakras
  • creates a feeling of being centered

Puka shells

  • originates from cone snail shells in the ocean  
  • In the Hawaiian tradition, the wearing of puka shells was thought to ensure a peaceful and safe voyage, especially for sailors on a long journey
        

Pyrite

  • excellent energy shield, blocking out negative energy
  • a positive stone, facilitating tapping into abilities and potential, stimulating the flow of ideas
  • improves memory
  • boasts self-confidence
  • relieves anxiety and frustration

Quartz

  • raises the vibration and amplifies energy
  • enhances psychic abilities and attunes you to your spiritual purpose
    

Rose Quartz

  • a stone of unconditional love and infinite peace
  • activates the heart chakra
  • purifies and opens the heart and helps to attract love
  • enhances positive affirmations

Rhodochrosite

  • helps to attract soul mates
  • clears the solar plexus chakra
  • helps you to face the truth with loving awareness
  • encourages a positive attitude
  • enhances dream states and creativity
  • can lift depressed moods and bring light into your life
     

Ruby

  • stimulates the heart chakra
  • encourages you to "follow your bliss" and passion for life
  • promotes dynamic leadership
  • attracts sexual activity
  • creates a positive and courageous mentality
  • encourages transformation and removal of negative energy

Silverite

  • Sometimes called mystic sapphire, this stone is typically a sapphire which is heat treated to give it a coating to make it shiny.  
  • They are said to facilitate peace and balance within the physical, mental and spiritual energies of the body
  • Sapphires, in all their beauty, have been highly regarded and sought after throughout history, and associated with kings, emperors and Greek gods.

Sunstone

  • clears all the chakras
  • a joyful stone which brings in light and energy, allowing the true self to shine through happily
  • encourages optimism and enthusiasm
  • acts as an anti-depressant, lifting dark moods and bringing in the regenerative power of the sun

Tanzanite

  • activates the throat chakra for clear communication and expression
  • promotes compassion
  • calms an overactive mind
  • brings a peaceful understanding of one's own heart
     

 

Tiger's Eye

  • a protective stone, bringing out integrity and promoting clarity of intention
  • alleviates depression
  • helps to mend personal issues of psychiatric dis-ease, a feeling of unworthiness and self-criticism
  • increases low-sex drive
         

Topaz

  • a soothing stone that heals and energizes
  • promotes truth and forgiveness
  • helps you to find your true path
  • stimulates self-confidence

 

 Tourmaline

  • cleanses, purifies and transforms dense energy into a lighter vibration
  • grounds spiritual energy
  • clears and balances all the chakras
  • attracts inspiration, compassion, tolerance and prosperity
  • balances male/female energy in the body

 Turquoise

  • serves as a protective stone, keeping the wearer from harm
  • brings about good fortune
  • symbolizes friendship
  • can increase growth and muscular strength, as well as detoxify the body
  • said to balance all the chakras